Responsibilities:
-Proofreading operators' chats for common errors and questions
-Holding weekly meetings with operators based on the results of identified violations/answers to questions for the purpose of correction
-Development and testing in google forms
-Translation of materials into native language (Turkish)
-Support of beginners at the onboarding stage
-Monitoring employee performance, offering ideas for their improvement
Requirements for the candidate:
-Work experience in a call-center in a managerial position (junior specialist/training specialist/quality control specialist/team leader) will be an advantage
-English/Russian language level: C1 for communication with company managers
-Competent oral and written speech in the native language
-Knowledge of MS programs at the level of a confident user
-Initiative, pro activity, sociability, responsiveness
Conditions:
-Work schedule 5/2 (flexible start of the working day)
-Completely remote format of work in an international company (one of the market leaders in its segment)
-Exchange of experience with colleagues from Europe and Asia
-Trial period: 3 months
