About the job:
Yandex Go is looking for a Support Specialist to respond to partner queries, make outbound calls and gather feedback. Apply if you have a passion for helping people, good problem-solving and conflict management skills and strong writing and verbal skills in the French and English languages.
You will be responsible for:
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Responding to partner queries in a timely and accurate manner via phone, email, and chat;
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Solving everyday questions, problems and/or suggestions that our partners may have;
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Making outbound/proactive calls to our partners;
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Sharing feature requests and effective workarounds with team members;
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Gathering customer feedback and share it with our product, sales, and marketing teams.
You might be a fit if you have:
- Passion for helping and communicating with people;
- Good problem-solving and conflict management skills;
- Strong writing and verbal skills in English and French languages. You should be able to write quickly and accurately
We offer:
- Remote work 5/2, which saves time perfectly
- Stable salary: fixed salary and bonus based on work results
- Paid distance learning
- The opportunity to develop professionally - the Company has rotation programs on an ongoing basis
Why Yandex?
- International Exposure: Gain valuable international frontier experience that expands your professional horizons;
- Collaborative Team: Join a team of like-minded professionals who share your passion and drive;
- Impactful Contributions: Make a meaningful impact by contributing to the improvement of cities' infrastructure.
