We are looking for Сustomer Support Specialist for our partner.
About the Company: Well-established company in the gambling/betting niche, proud of our 5 leading brands, two of which have a long history in the industry, one successfully operating for 12 years and the other for 5 years.
Team is our greatest asset—comprising talented, passionate professionals who bring together years of expertise across different sectors. We foster a culture of collaboration and creativity, where every member plays a crucial role in driving the company's success.
As a forward-thinking company built on the knowledge and experience of industry experts, we are committed to continued growth and shaping the future of gambling. Join us in this exciting journey!
Responsibilities:
- Processing incoming user requests (chat rooms, letters, instant messengers);
- Work with payments;
- Develop and maintain strong relationships with our customers;
- Effectively solve customers’ inquiries, providing relevant information;
- Carrying out KYC.
Requirements:
- Experience with CRM (LiveChat, HelpDesk etc.);
- Experience as a Customer Support agent (preferably in gambling) for at least 1 year;
- Good knowledge of English (sufficient for correspondence);
- Customer-oriented thinking;
- Stress resistance.
Our Benefits:
- Working with gambling industry experts;
- Competitive salary in $, package of benefits;
- The work is completely remote;
- Opportunity to work in an international and multinational environment;
- Professional training and development;
- Opportunity to work in a team of professionals;
- Annual leave 21 days;
- Paid sick leave.
