Customer support (Fluent Portuguese)

PrimeXBT is a leading cryptocurrency and CFD trading platform serving millions of users from 150+ countries.

Since 2018 we are pushing boundaries of tech by developing and delivering products for the global financial market using the most advanced methods and modern approaches. Our trading platform represents innovation and the latest developments in the fintech industry.

How you are going to make an impact

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls
• Work together with various departments to address complex problems and escalate issues when necessary
• Conduct follow-ups with customers to ensure their concerns are resolved
• Perform troubleshooting using different diagnostic techniques
• Record and document repetitive issues to contribute to process improvement
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company
• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit

• Strong commercial experience in trading (forex/crypto)
• 2 years of online customer support experience.
• Excellent written and oral skills in English and Portuguese
• Excellent interpersonal and communication skills.
• High level of responsibility and self-organization to work remotely
• Experienced with using customer service software, tools and databases

Conditions of work:

Shifts

We are ready to provide for you

• 100% remote job at any place you wish
• Competitive salary based on your experience
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Performance-based bonus every quarter based on your results
• Medical insurance after probation period
• Additional sick leaves every 6 months
• Birthday gifts