Vacancy: Technical Support Specialist and Server Administration
Company: Infatica.io
Employment type: Full-time, shift schedule
Location: Remote
Infatica.io - is an international leader in the development and support of network infrastructure solutions (proxy services, VPN, and other tools). We serve clients worldwide, providing reliable and high-performance products. Currently, we are expanding our technical support team and looking for a specialist with experience in server administration, knowledge of networking technologies, and a strong command of English for both technical and conversational communication. If you are passionate about automation, excited to work with large server infrastructures, and eager to be part of an ambitious team, we look forward to hearing from you!
Your Responsibilities:
-
Support and monitor the company's server infrastructure, consisting of over 50 servers (primarily based on *nix systems such as CentOS and Ubuntu), in close collaboration with our international team.
-
Diagnose and resolve issues in server operation, network infrastructure, and client connections.
-
Handle customer requests and manage support tickets in the technical support system.
-
Monitoring tools for server infrastructure using modern technologies (e.g., Zabbix, Prometheus).
-
Take part in the development and improvement of the company's infrastructure: implementing new services, optimizing existing solutions, and enhancing efficiency.
-
Automate routine tasks using scripting languages.
-
Work with databases (MySQL, ClickHouse), interacting with data storage systems.
-
Provide consultations to users and implement improvements to enhance the usability of our platform.
Our Expectations from the Candidate:
-
Strong knowledge of Linux systems.
-
Familiarity with database servers such as MySQL and ClickHouse.
-
Deep understanding of VPN and proxy networks, with practical experience in configuring and supporting these technologies.
-
A strong drive for process automation and knowledge of scripting languages (e.g., Bash, Python, or others).
-
Hands-on experience with monitoring systems (e.g., Zabbix, Prometheus).
-
Excellent written communication skills, with the ability to clearly and effectively convey ideas to clients and team members.
-
Documentation of typical customer issue solutions in Confluence.
-
Fluent technical and conversational English (required to communicate with international clients and the global team).
Will Be a Plus:
-
Experience working in an international team or supporting users across different time zones.
What We Offer:
-
Full-time employment with flexible hours and shift work (2/2 shifts, 12 hours per shift)
-
Fully remote work
-
Paid annual leave
-
The opportunity to work with a large-scale server infrastructure, use modern technologies and tools, and contribute to its continuous development.
If you are looking for professional growth and are excited to work with cutting-edge network infrastructure, send us your resume. We welcome ambitious professionals who are eager to grow and work for a reliable, technologically advanced company.
Join Infatica.io and become a part of our team!
