VIP Loyalty manager (English + German/Italian)

We are currently looking for candidates for the position of support specialists. We work exclusively with foreign markets, so we are considering candidates who have a high level of proficiency in English and other foreign languages (German or Italian).

Responsibilities:

• Communicating with VIP players via chat — solving any issues, answering questions 24/7, and ensuring high levels of loyalty.
• Correctly escalate issues to Slack/Jira and get back to the player with the resolution.
• Follow updates in Confluence and Slack in order to get acquainted with all procedures changes.
• Be the voice of the player - timely provide feedback to your shift-lead about issues players are facing at the moment.

What we expect from the candidate:

• Knowledge of English;
• Knowledge of one of the languages:German or Italian at a B2 level or higher;
• Communicative skills and the ability to interact with users;
• Stress resilience;
• Ability to learn quickly;
• Proficient written communication skills.

What we offer:

• The opportunity to work in an office, hybrid, or fully remote format (only for regions);
• Schedule: 2/2/2 - 2 day shifts / 2 days off / 2 night shifts / 2 days off, etc. (day shift from 09:00 to 21:00, night shift from 21:00 to 09:00);
• Opportunities for rapid career growth;

Benefits available after the probation period:

• Corporate offers for English language learning;
• Compensation for sports;
• Discount on personal consultations with psychologists through partner services;
• Gifts from the company on birthdays, weddings, and the birth of children.