We are a remote-first, rapidly scaling international company offering innovative products and outstanding service. Our flagship product is an Online Casino with unique features that set us apart in the industry. As a dynamic startup, we foster a vibrant, creative work environment where talent thrives, and collaboration is key to success.
We are expanding our team and inviting a new Customer Support Specialist to join us in elevating the user experience with our online entertainment service.
Requirements:
- Minimum of 1 year of experience in a similar role within the gambling industry
- High typing speed and accuracy
- Excellent communication and sales skills
- Proficiency in Russian and English (minimum C1 level, both written and spoken)
- Conversational Romanian/German/Italian/Spanish/French or other European language - will be a big plus
Responsibilities:
- Respond to customer inquiries via live chat and email
- Troubleshoot and resolve account, payment, and technical issues
- Provide accurate information about our games and promotions
- Gather customer feedback and share insights with the team
- Participate in setting up and structuring processes within the customer support department
Conditions:
- Fully remote
- Shift working schedule, 40 hours per week
- 24 calendar days of vacation
- Paid sick leave
- Rapid career growth
- No bureaucracy
- Quick decision-making
- Flexibility in work approaches
- More personal freedom, responsibility and opportunities
Hiring process:
HR Interview
Interview with the Hiring Manager
Final Interview
Reference check & Job Offer
🚀 Excited to make an impact or know someone who would be perfect for this role?
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