An international, fast-growing company providing a luxury concierge service worldwide is looking for a COO who will build a scalable, data-driven business model, ensure consistent growth, and deliver an exceptional client experience on a global level.
This role is for you if you are ambitious, want to influence the development of an international business, and become part of a unique, rapidly growing team.
Work location: Tallinn (Estonia) or Cyprus.
Key responsibilities:
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Develop and implement the operational strategy for a company
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Build and scale operational processes in the company
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Manage key projects: developing and monetizing company services and products, launching new markets, improving the quality of the customer experience
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Lead distributed teams across multiple countries
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Develop and implement a system of metrics, KPIs, and management reporting across all operational areas
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Analyze customer funnels (acquisition, activation, retention), conversions, and user behavior to improve all performance metrics
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Make strategic decisions based on data, statistics, and analytics
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Optimize the customer journey and enhance service quality
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Identify growth opportunities and improve operational efficiency
Requirements:
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Experience as COO / Deputy COO / Project Director / Project Lead, preferably in a dynamic international environment within the FinTech or IT industry
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Fluency in Russian and English
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Strong expertise in project management, managing IT teams or digital projects and building operational systems
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Advanced analytical skills: confident working with numbers, metrics, and statistics
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Experience in building BI infrastructure and working with analytical tools
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Understanding of unit economics; ability to make data-driven decisions and foster a data-driven culture
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Experience managing distributed teams
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Strong systems thinking, accountability in decision-making, attention to detail, and high quality standards
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Ability to travel freely within the Schengen area
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Willingness to relocate
We offer:
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A key role in developing an international premium brand
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Opportunity to influence product and service development, as well as the company’s strategy and operational model
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Competitive compensation with performance-based bonuses
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Work location: Tallinn or Cyprus
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Work on unique cases with a global client base
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A professional team and environment that values speed and excellence
Please indicate in your cover letter whether you are able to travel within the Schengen Area.
