Account Manager in Financial Industry, B2B

As an Account Manager in a fintech company, you will be responsible for building and maintaining strong client relationships, ensuring successful onboarding and implementation of fintech products, and driving client satisfaction and retention. They identify opportunities for cross-selling and upselling, manage contract renewals, and provide clients expert guidance on using the company's products.

Responsibilities:

• Build strong, long-term client relationships.

• Focus on client retention by addressing concerns and anticipating needs.

• Assist in onboarding and ensure effective use of fintech solutions.

• Support smooth implementation and integration with client systems.

• Identify opportunities for cross-selling and upselling.

• Manage contract renewals and negotiate favorable terms.

• Maintain in-depth knowledge of products and industry trends.

• Provide training and resources to clients.

• Gather client feedback and advocate for improvements.

• Resolve issues promptly as the client’s advocate.

• Monitor client usage and performance metrics.

• Provide regular reports on account status and areas for improvement.

• Ensure clients comply with financial regulations.

• Identify and mitigate potential risks.

• Work with product teams to tailor solutions.

• Coordinate with sales and marketing for business growth.

• Help clients develop long-term strategies using fintech solutions.

• Conduct regular check-ins to review progress and align goals.

• Act as the first point of contact for issue resolution.

Qualifications:

• Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, or a related field.

• 4 years experience in account management, client services, or sales, ideally within fintech, financial services, or technology sectors in advance

• Familiarity with the financial technology landscape, including trends, regulations, and key players.

• Understanding of fintech products, digital banking, payment systems, blockchain, or other relevant technologies.

• Ability to analyze client data and performance metrics using tools like Excel, SQL, or BI tools.

• Strong verbal and written communication for interacting with clients and internal teams.

• Ability to address client issues efficiently and propose effective solutions.

• Experience in negotiating contracts and renewals.

• Strong interpersonal skills to build and maintain long-term client relationships.

• Ability to manage multiple accounts and tasks efficiently.

Remuneration Package:

• Office working hours 8:00 - 17:00

• Welcoming and friendly working environment.

• Official employment, "white" salary.

• Snacks, meals and beverages are available in the office.

• Salary range depends on experience.

We're always looking for unique and talented individuals to join our team. If you think you'd be a great fit, we'd love to hear from you!