Technical Support Specialist

About AIO Tech Team

The AIO Tech team, comprised of industry professionals, possesses a deep and broad understanding of the media buying and affiliate marketing sector. Drawing from years of hands-on experience and insights, our mission is not just about creating another product. Instead, we're focused on carving out a niche for a truly unique solution that stands out in the market.

Our primary focus is to deeply understand the dynamic needs of our customers in the media buying realm. Rather than merely adapting to the shifting market, we strive to deliver a product that simplifies the tasks of media buyers. This ensures they don't need a large technical team to initiate new advertising campaigns. Recognizing the intricacies of the media buying process, our team is committed to an ambitious mission ensuring our software consistently meets or even exceeds user expectations.

The AIO team's goal is to seamlessly integrate key software features and solutions into a singular, unified platform. This approach is geared towards simplifying processes, eliminating redundancies, and ultimately providing users with an enhanced, streamlined media buying experience. The vision of AIO Tech is clear: to revolutionize the way professionals interact with media buying tools and to set a new industry standard.

We are a dynamic and innovative company, looking for a skilled and motivated Technical Support Specialist to join our team.

Responsibilities:

• Communicating with clients by ticket system, Telegram chat, Slack, etc
• Solving tech issues
• Conducting onboarding calls with clients
• Teaching clients how to work with the system

Requirements:

• Active communication skills and the ability to work with clients in various situations.
• Desire to learn and the ability to convey information to clients in a simple and understandable manner.
• Experience handling a large volume of requests and the ability to effectively organize work.
• English proficiency of B2/C1 level.
• Ability to quickly grasp new information and actively use it to solve client problems.
• Responsibility, organization, and stress resistance.
• Work as customer success manager, tech support, or onboarding manager will be your advantage.

Hard Skills:

• Proficiency in English at or above level B2 (required)
• Technical Background: Work experience with CRM systems or in IT is a plus.

Soft Skills:

• Communication Skills: Ability to clearly and effectively communicate with customers and colleagues.
• Problem-Solving: Quickly identifying issues and developing effective solutions.
• Time Management: Managing time effectively to handle multiple tasks and resolve issues promptly.
• Adaptability: Being flexible and open to change, able to adjust to new technologies and processes.
• Teamwork: Collaborating effectively with colleagues.
• Critical Thinking.

What We Offer:

• Work in a modern, cozy office at the very heart of Saint Petersburg.
• A full fridge of snacks and various foods with an extensive list of beverages ranging from tea to coffee and energy drinks.
• A place to chill with VR headset / music instruments / Playstation, sport bar.
• Work Schedule: 40 hours/week, Monday-Friday, 10 am - 7 pm GMT +3.
• Compensation: Competitive salary based on experience.
• Paid Leaves: 20-day vacation and 10-day sick leave (no doctor's note required).
• Team Environment: Work with a friendly team.
• Payment: Salary in crypto (USDT).
• Career opportunities.

Our Work Culture:

The diverse nature of our projects creates a dynamic and adaptable work environment. Challenges are seen as growth opportunities. We emphasize collaboration, continuous learning, and open dialogue. If you're looking to be part of a groundbreaking digital marketing software team, we welcome you to join us.