от 1800 до 2000 RUR
Москва
От 3 до 6 лет
About the company
All Funeral Services is a US-based company providing comprehensive solutions for cemeteries, crematoriums, funeral directors, and vendors all over the country. We aim to enhance traditional practices with cutting-edge technology, ensuring the highest standard of care and support for our clients.
Our product
Our flagship product, the AFS Cemetery Workstation, is a customizable digital platform that streamlines operations such as mapping, sales, records management, and aftercare, suitable for both small and large establishments.
We offer
- Competitive salary paid monthly in USD
- 9 am to 5 pm, New York, US
- Real opportunities for a fast-forward growth and development both ‘vertically’ & ‘horizontally’-wise within just first 6 months!
- Fully remote work setting
- Supportive team members and a collaborative environment, from onboarding and at all times moving on
Your responsibilities & goals
- Customer Onboarding
- Strategic Account Management, Relationship Nurturing
- Customer Advocacy
- Proactive Support & Issue Resolution
- Renewals and Expansion
- Performance Metrics and Reporting
- Team Leadership and Mentorship (a bit later on)
You got
- Impeccable C2 or native speaker level of American Business English
- 3+ years of experience in B2B CSM, preferably within the SaaS industry, English-speaking markets
- Solid understanding of North American (USA & Canada) markets & experience working with US-based clients & partners
- Would be a huuuge plus: experience establishing new processes & systems within org, familiarity with AI, data & CSM tech stack / tools, and providing training for other CSMs.
Interview Stages (in <1 week before getting an offer from us!)
- A 30-45 min interview with our fabulous recruiter who knows a thing or two about CSM (expect a speedy mock call right away!)
- Get to know our Head of Customer Success together with your future colleagues
- Receive an intriguing and decent offer with the next couple of days!
- Become a part of AFS dream team
